How can I cancel my order?
Orders can be canceled within 2 hours of placing the order by contacting our Support Team. Once processed, the order cannot be canceled.
What happens if I cancel my prepaid order?
If the order is prepaid and canceled within 2 hours, you will receive a full refund. If the cancellation occurs after processing, no refund will be issued unless there is an issue with the product.
Can I cancel my order after 2 hours?
Unfortunately, after 2 hours, orders are immediately processed and cannot be canceled.
How long does delivery take?
Delivery typically takes 2-7 days for domestic orders. Delivery may be delayed due to unforeseen circumstances, such as weather disruptions or shipping partner delays.
Can I track my order?
Yes, you will receive an email about the tracking information.
How much will shipping cost?
Prepaid Orders – Free shipping
COD orders below ₹699 – ₹30 shipping fee
COD orders ₹699 or above – Free shipping
What if my address is incorrect?
If the shipping information you provide is incorrect and the package is returned, you will be responsible for the re shipping costs (₹50-100) and handling fees (₹20-50). These costs must be paid within 30 days, after which the product will be discharged.
How can I ensure successful delivery?
Ensure that your address is correct, the COD amount is ready (if applicable), and you are available to receive the package. If delivery is unsuccessful due to any of these reasons, you will bear the additional shipping costs.
What are the charges for Cash on Delivery (COD)?
COD orders below ₹699 – A nominal charge of ₹30 will apply.
COD orders of ₹699 or above – Shipping is free.
Do I need to pay COD charges if I prepay my order?
No, COD charges do not apply to prepaid orders.
Are there any additional COD processing fees?
There are no extra charges for COD transactions besides the delivery fees mentioned above.
How do I determine my size?
We provide a detailed size chart on each product page above the “Add to Cart” button.
What if the size I received doesn’t match the order?
If there is a size discrepancy, please provide pictures and measurements of the product for verification with our production team. A tolerance of ±0.5 inches is standard for all apparel products, and it is not eligible for returns.
What should I do if I receive a defective or damaged product?
If you receive a damaged or defective product, please contact our support team within 7 days of delivery with unboxing videos and images of the product and its packaging for us to process a replacement or refund.
What if I don’t have a video for damaged products?
Unfortunately, if you don’t provide an unboxing video with your claim, we cannot verify the cause of damage and will not be able to offer a refund or replacement.
Can I return non-defective products?
Exchanges or returns due to incorrect sizing or non-defective reasons will be considered after discussion with our support team. The exchange cost may be covered by you or us, depending on the situation.
How do I request a refund without any Reason?
Refund requests must be made within the timeline specified for your order. If you request a refund without any defect, we will deduct a ₹250 logistic charge from the total refund amount.
What happens if my product is lost in transit?
If your product is lost in transit, once the status confirms it as lost, we will issue a full refund.
How do you handle my personal information?
We use your personal details, such as email address and phone number, to process orders and communicate updates. We never sell or share your information except when required for fulfilling orders or by law.
What security measures do you take to protect my data?
We take reasonable precautions to protect your personal information from unauthorized access but cannot guarantee complete security over the internet.
Can I place a bulk order?
For any bulk order inquiries, please email us at us, and we will assist you with the process.
How long does it take for my order to be processed?
Orders are processed within 2-3 days, and delivery typically takes an additional 2-5 days based on the shipping method and destination.
Can I change my delivery address?
Once an order has been processed, it cannot be modified. Ensure that your address is accurate when placing the order.
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